[\/vc_column_text][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row enable_top_separator=”true” top_separator_style=”slope-right” top_separator_color=”#e6e4e4″][vc_column][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″ css=”.vc_custom_1476279052293{padding-right: 10% !important;padding-left: 10% !important;}”]
\n\t
\n\t\tHOPEX Business Process Analysis\t<\/h2>\n<\/div>[vc_empty_space height=”30px”][vc_column_text]One of the modules of the HOPEX BPA product family, HOPEX Business Process Analysis is the most effective way to improve your customer experience, control over how the digital transformation will unfold\u00a0 and manage your risks by fully extracting, evaluating and transforming your business processes.[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”13351″ img_size=”full” alignment=”center”][vc_empty_space height=”30px”][vc_column_text]HOPEX Business Architecture works integrated with Hopex platform. In other words, it enables you to improve your business goals and IT transformation by showing the key information about your organization in the clearest way.[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nWhy Business Process?<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”14828″ img_size=”full” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
Business digitalization<\/strong><\/p>\n\n- How can I take advantage of digital technologies to create new revenue streams?<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”14829″ img_size=”full” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
Documenting business<\/strong><\/p>\n\n- How can I get a clear picture of my business and understand how it works?<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”14830″ img_size=”full” alignment=”center”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
Identity new risks<\/strong><\/p>\n\n- How can I identity new risks, build controls, and assess compliance?<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\n
Business digitalization<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”14832″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n
\n- Power has shifted from companies to customers in the digital age<\/li>\n
- New technologies provides customers with multiple touchpoints to interact with companies<\/li>\n
- Companies are inventing new ways of engaging with customers while improving customer experience<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”14831″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]Documenting business<\/strong><\/p>\n\n- Get a clear picture of the business<\/li>\n
- Improve business operations<\/li>\n
- Adapt to the rapidly evolving market, stay ahead on the competition<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/4″][vc_single_image image=”14833″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]Identify new risks<\/strong><\/p>\n\n- New risks are impacting the business<\/li>\n
- Business operations increasingly rely on IT systems<\/li>\n
- Volume of regulations has increased dramatically over the past few years<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\n
Key Benefits<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596845419859{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Improve business efficiency<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Model, analyze and standardize your business processes to improve business efficiency and support new business models<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596845450082{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Deliver superior customer experience<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Map customer journeys to design optimal processes and deliver superior customer experience<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596845493603{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Ensure complience with policies and regulations<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Maintain business process models in a single repository, identify areas of concerns, and improve operations to drive compliance initiatives<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\n
Key Features<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596846492107{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Model, document and share business processes<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Automatically generate diagrams<\/li>\n
- Leverage collaborative design platform and out of the box workflows<\/li>\n
- Maintain business process models in a single repository<\/li>\n
- Use Business Process Model and Notation (BPMN)<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596846513702{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Map customer journeys<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Map persona-based customer journeys<\/li>\n
- Measure customer satisfaction<\/li>\n
- Connect touchpoints to underlying processes<\/li>\n
- Design customer-centric business processes<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=”.vc_custom_1596846530327{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
Map risks<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Enrich process models with risks and controls<\/li>\n
- Conduct risk assessments on process diagrams<\/li>\n
- Implement controls to reduce risks associated to processes<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nComplies with BPMN 2.0 standard<\/p>\n\n \n \n <\/span>\n <\/span>\n\nBPMN Import\/Export is available[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14348″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nThe solution is readily usable and understandable by all users from business analysts to technical developers <\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nOverview of Business Processes<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14350″ img_size=”full” alignment=”center”][vc_empty_space height=”30px”][vc_column_text]Describes main business processes and clients of an organization using the BPMN notation.\u00a0\u00a0<\/strong><\/p>\n\n \n \n <\/span>\n <\/span>\n\nProvides an overview of all business processes in an organization <\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nBusiness Process Diagram<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”14836″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\n- Describes business structure of an organization<\/li>\n
- Depicts product or service offerings, as well as business processes that produce them and their implementation by functional, organizational or system processes<\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_column_text]Helps focus on important items by giving a comprehensive view of business processes<\/em>\u00a0<\/strong><\/p>\n\n \n \n <\/span>\n <\/span>\n\nDescribes a sequence of operations and participants<\/p>\n\n \n \n <\/span>\n <\/span>\n\nAssigns participants to organizational units of the company.[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14353″ img_size=”full” alignment=”center”][vc_empty_space height=”30px”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nEnables users to drill down to one or multiple sub-processes<\/em><\/p>\n\n \n \n <\/span>\n <\/span>\n\nEach process item is stored in the repository for reuse purpose<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nOrganizational chart<\/h4>\n
[\/vc_column_text][vc_column_text]Describes company organization (structures, departments, functions, people etc.) and external organization (clients, customers, partners)[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14354″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nProvides a static view of an organization associating organizational units with processes <\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nSystem Process Diagram<\/h4>\n
[\/vc_column_text][vc_column_text]<\/p>\n
\n- Describes workflows, and sequences of tasks<\/li>\n
- Tasks can be assigned to participants that represent applications, IT services or org-units (for interactive tasks).<\/li>\n<\/ul>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14356″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nAutomatically check IT Architecture compliance with implemented workflows, based on data stored in the repository.<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nKPIs<\/h3>\n
[\/vc_column_text][vc_column_text]Enables uses to create and monitor Key Performance Indicators tied to processes[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14357″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nKPIs enables organizations to control process objectives and take action<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nProcess Assessment<\/h4>\n
[\/vc_column_text][vc_column_text]Enable users to assess processes through questionnaires, and standard and custom criteria such as execution (design, knowledge, IT support) and performance (business value, efficiency and risks)[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14358″ img_size=”full” alignment=”center”][vc_empty_space height=”70px”][vc_column_text]<\/p>\n
Quickly Create and Share Reports<\/h4>\n
[\/vc_column_text][vc_column_text]Enable users to quickly create reports: pie charts, bar charts, Gantt charts, table and matrix reports, multidimensional charts[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14359″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nUsers can easily create and share reports throughout the organization<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nBusiness Processes must align with customer journeys<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_column_text]Renting a car at the airport<\/strong>[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”14846″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_empty_space height=”30px”][vc_column_text]<\/p>\n\n- Successful companies need to:\n
\n- Build systems of engagement across the entire purchase process<\/li>\n
- Align company’s processes with the customer journey<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_column_text css=”.vc_custom_1596847674130{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 20px !important;padding-left: 10px !important;background-color: #111924 !important;}”]<\/p>\n
3 Steps to build innovation around Customer Journeys<\/strong><\/span><\/p>\n[\/vc_column_text][vc_column_text]<\/p>\n
\n- Understand the customer journey<\/li>\n
- Determine key moments to influence customers<\/li>\n
- Link digital moments to business processes<\/li>\n<\/ol>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\n
Customer Journey Mapping<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_single_image image=”14839″ img_size=”full” alignment=”center”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\n- Manage end-to-end customer experience, map and rank touchpoints in order to identify where to optimize\/invest first<\/li>\n
- Link touchpoints to organization’s internal processes, and check how internal processes support the customer journey<\/li>\n<\/ul>\n
[\/vc_column_text][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nBy rating customer experience on different touchpoints, users can identify touchpoints to focus on and related internal processes to improve customer experience<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\nCustomer Journey Assessment<\/h4>\n
[\/vc_column_text][vc_empty_space height=”30px”][vc_row_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n
Rate touchpoints based on a set of criteria at different times<\/strong><\/p>\n[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14841″ img_size=”full” alignment=”center”][vc_empty_space height=”10px”][vc_column_text]Assessment Example<\/em>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\nGet reports to understand customer satisfaction<\/strong><\/p>\n[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14842″ img_size=”full” alignment=”center”][vc_empty_space height=”10px”][vc_column_text]Report on:
\ncustomer satisfaction x# of touchpoints<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][vc_column_text]<\/p>\nRisk Mapping<\/h4>\n
[\/vc_column_text][vc_column_text]Enables user to include risks and controls in process models[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14363″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nBrings a risk perspective to process models<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nRisk Identification<\/h4>\n
[\/vc_column_text][vc_column_text]Risks are mapped with impacted entities, processes and preventive controls[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14364″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nGet a quick glance of all Enterprise Architecture assets impacted by risks and controls in place<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nRisk Assessment<\/h4>\n
[\/vc_column_text][vc_column_text]Each identified risk can be characterized and assessed over a given period of time and organizational scope[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14365″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nProvides an exhaustive list of risks and related assessment<\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nControls Mapping<\/h4>\n
[\/vc_column_text][vc_column_text]Define preventive controls to mitigate identified risks.[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14603″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nPut main risks under control <\/em>[\/vc_column_text][vc_empty_space height=”70px”][vc_column_text]<\/p>\nControls Report<\/h4>\n
[\/vc_column_text][vc_column_text]Creates custom report of controls[\/vc_column_text][vc_empty_space height=”30px”][vc_single_image image=”14367″ img_size=”full” alignment=”center”][vc_column_text]\n \n \n <\/span>\n <\/span>\n\nProvides a comprehensive view of controls<\/em>[\/vc_column_text][vc_empty_space height=”70px”][\/vc_column][vc_column width=”1\/4″ enable_sticky=”true” sticky_offset=”100″ css=”.vc_custom_1474589458588{padding-right: 10% !important;padding-left: 10% !important;}”][vc_empty_space height=”50px”][vc_column_text]<\/p>\n