The main purpose of Information Technologies service management; It is to enable organizations to manage their IT organizations at the best standards by using different management frameworks and to plan and implement their forward-looking development setups.
In short, ITIL is an international IT service management framework.
Based on the principles of designing the right services for the right customers, taking into account customer needs, implementing them with minimum risk and operating them as efficiently as possible; After all these conditions are met, it is an industrial “best practice” library that envisages continuous improvement of services.
However, ITIL does not directly show us what needs to be done about our services; This is because each business needs different services and each service needs different operations.
The Ivanti Service Manager solution is designed to be easily scaled and adapted to meet your specific business needs.
By choosing the most appropriate service module for your institution, you can ensure that your processes and user satisfaction reach the maximum level.