One of the modules of the HOPEX BPA product family, HOPEX Business Process Analysis is the most effective way to improve your customer experience, control over how the digital transformation will unfold and manage your risks by fully extracting, evaluating and transforming your business processes.
HOPEX Business Architecture works integrated with Hopex platform. In other words, it enables you to improve your business goals and IT transformation by showing the key information about your organization in the clearest way.
Identity new risks
Identify new risks
Improve business efficiency
Deliver superior customer experience
Ensure complience with policies and regulations
Model, document and share business processes
Map customer journeys
Complies with BPMN 2.0 standard
BPMN Import/Export is available
The solution is readily usable and understandable by all users from business analysts to technical developers
Describes main business processes and clients of an organization using the BPMN notation.
Provides an overview of all business processes in an organization
Helps focus on important items by giving a comprehensive view of business processes
Describes a sequence of operations and participants
Assigns participants to organizational units of the company.
Enables users to drill down to one or multiple sub-processes
Each process item is stored in the repository for reuse purpose
Describes company organization (structures, departments, functions, people etc.) and external organization (clients, customers, partners)
Provides a static view of an organization associating organizational units with processes
Automatically check IT Architecture compliance with implemented workflows, based on data stored in the repository.
Enables uses to create and monitor Key Performance Indicators tied to processes
KPIs enables organizations to control process objectives and take action
Enable users to assess processes through questionnaires, and standard and custom criteria such as execution (design, knowledge, IT support) and performance (business value, efficiency and risks)
Enable users to quickly create reports: pie charts, bar charts, Gantt charts, table and matrix reports, multidimensional charts
Users can easily create and share reports throughout the organization
Renting a car at the airport
3 Steps to build innovation around Customer Journeys
By rating customer experience on different touchpoints, users can identify touchpoints to focus on and related internal processes to improve customer experience
Rate touchpoints based on a set of criteria at different times
Get reports to understand customer satisfaction
customer satisfaction x# of touchpoints
Enables user to include risks and controls in process models
Brings a risk perspective to process models
Risks are mapped with impacted entities, processes and preventive controls
Get a quick glance of all Enterprise Architecture assets impacted by risks and controls in place
Each identified risk can be characterized and assessed over a given period of time and organizational scope
Provides an exhaustive list of risks and related assessment
Define preventive controls to mitigate identified risks.
Put main risks under control
Creates custom report of controls
Provides a comprehensive view of controls