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IT Operations and Service Management Software

Help Desk Management

IT offers desk assistance, customer and employee training and application development processes to improve Information Technology lifestyle.

ITIL Ready Help Desk

ServiceDesk Plus

Web, IT team assistance software with integrated hardware and project management in one IT software

Preferred by more than 85,000 companies.

There are 29 different languages.

Complete Helpdesk for Managed Service Providers

ServiceDesk Plus MSP

This web-based software is ITIL ready, IT help desk software with integrated asset management built especially for MSPs

Efficient and accurate billing for every client

Changes the branding of each account separately

Network Performance Management

Solutions to manage network performance end-to-end

Network and Data Center Infrastructure Management


Network and data center infrastructure management software owned by large enterprises, service providers and SMEs

Automated workflows, smart alert engines, configurable invention rules and extensible templates

Network change and configuration manager plug-ins, IP address management and network, application, database, visualization and NetFlow-based bandwidth monitoring included with the OpManager application

It allows you to successfully manage your Network and Data Center with its easy-to-use interface.

Network Traffic Analysis and Bandwidth Management

NetFlow Analyzer

Traffic and security analytics and bandwidth monitoring tool provide real-time insight into network bandwidth performance

Collects and analyzes data about which user is using the network bandwidth for what

Network slowdowns, QoS and SLA issues, security anomalies, etc. It has an early detection system for issues and provides quick troubleshooting on these issues.

Supports Cisco technologies and is compatible with Cisco (NetFlow, IP SLA, WAAS and Medianet)

Application Performance Management

Workplace and cloud-based solutions to manage and monitor application performance focused on IT operations and DevOps teams

Server and Application Performance Monitoring

Applications Manager

Bring the best performance to complex, dynamic environments; Reduce troubleshooting time and improve the performance of your business critical applications

Out-of-the-box support for 50+ applications including physical, virtual and cloud environments

Detect performance vulnerabilities before they occur, and quickly and effectively inform the end user about the cause and resolve issues before they affect them.

See how your users are taking full advantage of your apps with the help of real user tracking; Provide optimal user experience for your web applications

SQL Server Management

SQLDBManager Plus

Monitor the current status and performance of Microsoft SQL server.

Ensure availability and perform performance updates for your critical database servers

Observe the status of your servers with web access.

Simulate changes without affecting users.

Active Directory Management

Solutions to define and manage management in Windows environments

Active Directory Management and Reporting

ADManager Plus

Web-based Active Directory management tool with iPhone and Android apps as well

Provides Active Directory and Exchange management with a single console

Enables one-shot user creation with Exchange, LCS/OCS and Lync settings

Supports template and CSV format for bulk user creation

Contains more than 150 reports (actionable reports on information security, compliance (SOX/HIPAA) and distribution list reports)

Self Service Password Management

ADSelfService Plus

Password solution with Android and iPhone applications with web-based application

Users don't need IT staff to reset or change their passwords and unlock their accounts.

Automatically reminds users via Email or SMS that their password will expire soon

Allows users to update profile details such as contact information in Active Directory

Automatically convert passwords to Google Apps, Office 365, Salesforce, IBM AS400 etc. synchronizes with

IT Security Management

IT Compliance and Log Management

EventLog Analyzer

Low-cost security information and event management (SIEM) software

Automates all management of terabytes of logs from all endpoints on your system

It collects, analyzes, searches, reports and backs up this information in a central database.

It allows to monitor event histories such as user activity, regulatory compliance.

Lightens internal threads and monitors file integrity

Firewall Security and Configuration Management

Firewall Analyzer

Supports open source and commercial network firewalls (Access Point, Cisco, Juniper, Fortinet, Snort etc.) and IDS/IPS.

It monitors the bandwidth on the network used by the employees.

Monitors and analyzes endpoint security, provides employee Internet activity monitoring and bandwidth monitoring

Collects and analyzes firewall logs, archives and generates reports from a central console

Agentless log analytics and configuration management software for network security devices

Supports VPNs, proxies and related security devices

Exchange Server Change Control and Reporting

Exchange Reporter Plus

Web-based change auditing and reporting solution for MS Exchange environments

Monitors the ActiveSync infrastructure and inventory of related smart devices in your organization

Reports mailbox traffic and mailbox growth by integrating with Outlook Web Access

Supports user-defined reports such as data filters, automatic scheduling

It checks for unauthorized mailbox login and has auditing feature that enables to review other critical changes.

Integrated Desktop and Mobile Device Management

Desktop Central

Web-based solution to manage all server, desktop and mobile device in your organization from a central location

Creates a one-stop solution for desktop and mobile device management (MDM)

Provides a holistic solution to manage all MDM activities

Provides a low-cost solution that organizations can access with an easy-to-use interface

Mobile Device Management Solutions

Desktop Central

Configure policies and profiles to access organizational resources

Track and report information about mobile assets.

Manage application deployment and reporting

Remotely lock and wipe your devices

Mobile Device Management for Managed Service Providers

Desktop Central MSP

Remotely lock devices and wipe data

Configure, manage and secure mobile devices

Inventory and track mobile assets

Manage and deploy on-premises and commercial applications

Privileged Password Management

Password Manager Pro MSP Edition

It is a secure password management tool used to store and manage sensitive information (Password, document and digital identity etc.).

Automatically manages each client's password individually from a central console with a policy-based approach

Critical data protection is at the forefront for sensitive information.

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